Refund policy

Refund policy
Contact hello@iflydesign.com with your order number and the issue. We investigate duplicate charges, missing files, faults and files that do not match the description.
For faulty or misdescribed digital content, statutory remedies remain available. Depending on the circumstances, these include repair or replacement and an appropriate price reduction or refund where required.
Our instant-download checkout asks you to expressly consent to supply beginning after confirmed payment and acknowledge that your 14-day cancellation right ends when supply begins. A change of mind after supply has begun with the required consent does not normally qualify for a refund. Your rights for faulty or misdescribed content are unaffected.
If a payment has been made but supply has not begun, contact us promptly about cancellation. Use this information in your request: your name, order number, purchase date, item and licence, and a statement that you wish to cancel. We will assess applicable rights and confirm the outcome.
Approved refunds are returned through Stripe to the original payment method. Bank processing times vary. Do not continue using content for which the licence has ended following a refund. Download access may be suspended while a payment dispute is resolved.